Terms of working
THE BEAR TRUTH
Terms of Use, Privacy Policy, Booking Conditions & Treatment Consent
Last Updated: June 2026
ABOUT US
The Bear Truth provides physiotherapy, movement therapy, rehabilitation, wellbeing coaching, educational resources, workshops and related health services.
Business Name: The Bear Truth
Address: The Bear Hoose, 27 Severn Close, Congleton, CW12 3RD
Email: beartruthclinic@gmail.com
Website: www.thebeartruthclinic.co.uk
By accessing this website or booking any service with The Bear Truth, you agree to these Terms and Conditions.
WEBSITE TERMS OF USE
Use of This Website
You agree to use this website lawfully and respectfully.
You must not:
- Attempt to gain unauthorised access to our systems
- Introduce viruses or malicious software
- Copy, reproduce or distribute website content without permission
- Use the website for unlawful purposes
We reserve the right to suspend or restrict access where necessary.
Intellectual Property
All content on this website, including text, images, graphics, logos, videos, downloads and educational materials, remains the property of The Bear Truth unless otherwise stated.
No content may be reproduced, copied or distributed without prior written permission.
Information Disclaimer
The information provided on this website is for educational and informational purposes only.
Nothing on this website should be considered a substitute for professional medical advice, diagnosis or treatment.
You should always seek appropriate medical advice regarding any injury, illness or health concern.
Reliance on information contained on this website is entirely at your own risk.
BOOKINGS AND APPOINTMENTS
Booking Services
Appointments may be booked online, by email, telephone or via approved booking platforms.
The Bear Truth reserves the right to refuse, reschedule or cancel appointments where necessary.
Payment
Payment may be required in advance or at the time of your appointment.
All fees must be paid in full before treatment plans, reports or additional services are released unless otherwise agreed.
Prices may change without notice.
Cancellation Policy
We understand that plans can change.
To avoid charges, appointments should be cancelled or rearranged with at least 24 hours' notice.
Appointments cancelled with less than 24 hours' notice may be charged at the full appointment fee.
Failure to attend an appointment without notice may result in the full fee being charged.
Exceptions may be made at our discretion in exceptional circumstances.
Health Responsibility
Clients are responsible for providing accurate information regarding their health, medical history, injuries, medications and any changes in their condition.
Failure to disclose relevant information may affect the effectiveness or safety of treatment.
Participation in any exercise, rehabilitation or movement programme is undertaken at your own risk.
Informed Consent for Assessment and Treatment
By booking and attending an appointment with The Bear Truth, you acknowledge and agree that:
- You have provided accurate and complete information regarding your health, medical history and current condition.
- You understand the nature and purpose of the assessment, treatment and advice being offered.
- You have had the opportunity to ask questions and receive satisfactory answers.
- You understand that all treatments carry some degree of risk and that outcomes cannot be guaranteed.
- You consent to appropriate assessment, hands-on treatment, movement-based therapy, rehabilitation exercises and educational support where clinically indicated.
- You understand that you may withdraw consent and stop treatment at any time.
- You agree to inform your practitioner immediately if you experience any unusual symptoms, discomfort or concerns during treatment.
The Bear Truth will always endeavour to explain any proposed treatment and obtain your ongoing consent throughout the therapeutic process.
Where treatment is provided to a child or vulnerable person, consent must be provided by a parent, legal guardian or authorised representative where required by law.
Treatment Outcomes
While every effort is made to provide effective treatment and support, no specific outcome or result can be guaranteed.
Recovery and improvement depend upon many factors including adherence to advice, underlying health conditions and individual circumstances.
Limitation of Liability
To the fullest extent permitted by law, The Bear Truth shall not be liable for any indirect, consequential or financial loss arising from the use of our website, services or advice.
Nothing within these terms excludes liability for death, personal injury, fraud or any liability that cannot legally be excluded.
PRIVACY POLICY
Information We Collect
We may collect and process:
- Name
- Address
- Telephone number
- Email address
- Appointment details
- Payment information
- Health and medical information relevant to treatment
- Website usage information
- Marketing preferences
- Communications between you and us
How We Use Your Information
We use personal information to:
- Provide treatment and professional services
- Manage appointments
- Process payments
- Communicate regarding bookings
- Respond to enquiries
- Improve our services
- Meet legal and professional obligations
- Send newsletters or marketing communications where consent has been provided
Legal Basis for Processing
We process personal information under one or more of the following legal bases:
- Performance of a contract
- Legitimate interests
- Legal obligations
- Consent
Clinical Information
Where health or medical information is collected, it is handled confidentially and processed only where necessary for the safe delivery of services.
Clinical records are stored securely and access is restricted where appropriate.
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Data Retention
We retain information only for as long as necessary to:
- Deliver services
- Meet professional obligations
- Comply with legal requirements
- Defend legal claims
Clinical records may be retained for the periods recommended by professional regulatory bodies and insurers.
Marketing Communications
You may opt out of marketing communications at any time by contacting us or using the unsubscribe link included in emails.
Cookies
Our website may use cookies to:
- Improve website functionality
- Analyse website performance
- Remember user preferences
You can control cookie settings through your browser.
Third-Party Providers
We may use trusted third-party providers for:
- Website hosting
- Appointment booking systems
- Email communications
- Payment processing
- Website analytics
These providers process information only as necessary to perform their services.
Your Rights
Under UK data protection legislation, you have the right to:
- Access your information
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Object to processing
- Request transfer of your data
To exercise these rights, please contact:
Complaints
If you have concerns regarding how your information is handled, please contact us in the first instance.
You also have the right to complain to the Information Commissioner's Office (ICO):
CHANGES TO THESE TERMS
The Bear Truth may update these Terms of Use, Booking Conditions and Privacy Policy from time to time.
The latest version will always be published on the website.
CONTACT
The Bear Truth
The Bear Hoose
27 Severn Close
Congleton
CW12 3RD
Email: beartruthclinic@gmail.com
Website: www.thebeartruthclinic.co.uk
Last Updated: June 2026